How to Request Calibration and Repair Services
At Your Service
TSI is here to support you and your business: we are committed to provide you the highest standards in product service, repair and calibration. A dedicated team of professional experts will take your instrument, get it serviced and send back to you as quick as possible.
With over 60-year experience delivering accurate and reliable measurement solutions for diverse industries, TSI helps you to keep high quality standards in your daily job.
How TSI Service process works
![](/getmedia/33b3722f-4356-445a-8aee-44f3fa31172c/Service-Process-Infographic_blue-(1)?width=800&height=332)
How to submit a service request
Don’t have a TSI account yet?
No problem - It’s easy to register and submit a request. Click here to register.
Benefits of TSI account
Don't forget that by registering for an online TSI account you can:
- Schedule service, repair, or calibration more quickly and easily
- See pricing in your currency
- View your order history and record of service activities
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- Track your instrument inventory
- Ship to any location
- Register your product(s)
- Manage your account, preferences, and profile
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Step by step instructions to submit a Service request as guest
Step 1: Access the website: https://tsi.com/support/guest-service-request/
![](/getmedia/d22c96a3-5b6d-4ae6-8341-543b4d3180d4/step1?width=800&height=486)
Step 2: Fill out company information
Option 1 - Provide account number and postal code and click “GET ACCOUNT” and fill out drop down and click NEXT (bottom of page):
- Bill to Contact
- Ship to Contact
- Ship to Address
- Bill to Address
Option 2 - Fill out information manually and click NEXT (bottom of page).
![](/getmedia/cc2065a4-a783-4fbd-b245-b24f0cf49169/step2)
Step 3: Fill out instrument information (serial number or name/material) and click “GET SERVICE OPTIONS”
![](/getmedia/ec518218-5d15-4116-93fb-225d7feda482/step3?width=370&height=233)
Step 4: Select Service Options from dropdown. Option to FastTrak.
![](/getmedia/a512eba5-6086-4806-8da3-5563c49995c8/step4?width=600&height=119)
Step 5: Fill out “Return reason” and “Special Requirements” and click NEXT
![](/getmedia/2ae40343-efb3-4a01-82ac-665064c05ab2/step5?width=730&height=431)
Step 6 (Optional): Add another instrument into same order “Add another instrument by following Step 3 to Step 5. Click NEXT when all instruments have been added into order.
![](/getmedia/d5c0ca53-6ad6-4398-850f-6532278aafdc/step6?width=600&height=771)
Step 7: Select shipping method
![](/getmedia/101d7730-852a-41aa-bd10-c82c9ec96944/step7?width=650&height=458)
Step 8: Add payment detail and click NEXT
![](/getmedia/56b4edd4-113b-47f4-8861-20fd7e7b182d/step8?width=650&height=346)
Step 9: Review Order and SUBMIT
![](/getmedia/256f1909-b8e4-4bc9-bc50-db33361c4d53/step9?width=650&height=874)
![](/getmedia/ae107e2d-a4f2-4f44-a14f-8f3a843d0967/step9b?width=650&height=803)