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TSI Service Request

How to request service, repairs, calibration

TSI performs certified service with original parts for quality service you can trust. With over 60-year experience delivering accurate and reliable measurement solutions for diverse industries, TSI helps you to keep high quality standards in your daily job. 

TSI is here to support you and your business: we are committed to provide you the highest standards in product service, repair and calibration. A dedicated team of professional experts will take your instrument, get it serviced and send back to you as quick as possible. Click here to view all TSI service centers worldwide.

You can login on TSI and submit your service request.

Go to Service Request

Don’t have a TSI account yet?

No problem - It’s easy to register and submit a request. Click here to register.

Don't forget that by registering for an online TSI account, you can easily:

  • quickly schedule a service, repair, or calibration
  • see pricing in your currency
  • view your order history and record of service activities
  • track your instrument inventory
  • ship to any location
  • register your product(s)
  • manage your account, preferences, and profile
  • opt in to receive information from TSI


 

 

If you prefer to create a Service request as a guest, follow the instructions below.

Step 1: Access the website: https://tsi.com/support/guest-service-request/

Step 2: Fill out company information

Option 1 - Provide account number and postal code and click “GET ACCOUNT” and fill out drop down and click NEXT (bottom of page):

  1. Bill to Contact
  2. Ship to Contact
  3. Ship to Address
  4. Bill to Address

Option 2Fill out information manually and click NEXT (bottom of page).

Step 3: Fill out instrument information (serial number or name/material) and click “GET SERVICE OPTIONS”

Step 4: Select Service Options from dropdown. Option to FastTrak.

Step 5: Fill out “Return reason” and “Special Requirements” and click NEXT

Step 6 (Optional): Add another instrument into same order “Add another instrument by following Step 3 to Step 5. Click NEXT when all instruments have been added into order.

Step 7: Select shipping method

Step 8: Add payment detail and click NEXT

Step 9: Review Order and SUBMIT