You cannot log in without being assigned a valid TSI role.
Frequently-asked questions about connecting your devices, alerts, and more.
Your air quality monitors send Device and Sensor warning status to the SD card and TSI Link™ Solutions as numbers. TSI Link™ Solutions will convert an icon that will appear on the popover card in the upper right corner (see screenshot below, with the icon in red).
TSI Link™ Solutions will alert you if a monitor has been disconnected from TSI Link™ Solutions for over 24 hours. The monitor’s pin in TSI Link™ Solutions will be grayed out. Once you click on the pin, you will be able to see an error message that will remain until the monitor is back online.
No. TSI Link notification contact information is used only for alerts and business correspondences needed for system operations.
No, starting in June of 2023 the UK mobile phone networks removed the ability to reply to business texts. So we are not currently able to confirm phone numbers or to enable them to opt out via a “stop” response text. Accordingly, UK phone numbers cannot receive SMS text. UK customers can still receive email alerts.
BACK TO FAQ CATEGORIES