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FMS Technical Support Request

Please fill out the form below to submit your support request. Thank you.

Name

Company

Phone (mobile preferred)

Project Name

Project Location

FMS Details (must include version, all patches and/or software updates)

Does FMS System Include a Buddy?

Yes No

FMS Monitor/Client Configuration

FMS Monitor & Client on Same Computer FMS Monitor & Client on Different Computers Computer, with Additional Clients on Other Computers FMS Monitor & Primary Client on Different Computers, with Additional Clients on Other Computers

Operating System for All Computers Interfacing with FMS (FMS Monitor, Client, Buddy)

Database Used with FMS (type, version)

Node Configuration (attach config file below - C:\FMS5\node\<machine name>.XML)

Network Details (dedicated LAN, Customer LAN, Other)

List Non-TSI System Hardware (model # and firmware version---i.e., Phoenix contact, Adams, Ethernet Hub)

List TSI System Hardware (model # and serial # for each product onsite---for numerous Remotes, need not list all serial #s)

Problem Symptoms (include complete details as to what you're expecting to happen and what's happening)

Related Attachment 1 (report, graph, screenshot)

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Related Attachment 2

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Related Attachment 3

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Related Attachment 4

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