You cannot log in without being assigned a valid TSI role.
Frequently-asked questions about identifying and handling issues with your device and TSI Link Solutions.
If your monitor is offline for more than 24 hours, the monitor’s pin on TSI Link™ Solutions page will be grayed out. Once you click on the pin, you will be able to see an error message that will remain until the monitor is back online.
To see the status of your monitor, enter the additional device status and settings page by clicking the three vertical dots in the left corner of the monitor’s data screen.
To reset your password, click the “forgot password” link on TSI Link™ Solutions login page. TSI will send an email to the email address associated with your account, and you can follow the instructions in that email to reset your password.
Confirm or take actions on the following items:
If you log in with the username and password that was used to originally create the account, the first screen will ask you to verify your account. Here you will see a ‘resend verification email’ button.
There is a delay when the device is connected to the Wi-Fi® due to the default interval setting of 15 minutes. So, it could take up to 15 minutes for the website to receive the device measurement.
Other causes may include:
If you set the location to be the same for all devices the device pins for these devices will overlap and you will see only the last device activated. Double check that you’ve put in the correct coordinates.
Please check that the collaborator’s email address has a TSI link online account.
Website browser cookies/cache needs to be deleted. Some features are restricted from the free account.
Confirm you haven’t signed up with the wrong email address or incorrectly entered your email address. If an incorrect email address was entered, you’ll be unable to reset password. Reach out to cloudsupport@TSI.com to seek assistance if you need confirmation on the email address associated with your account.
The data export file temperature unit is set at the map setting level. To select Fahrenheit or Celsius, while in the map tab, click on the settings gear and change the temperature unit.
Change your browser settings to allow pop ups to enable this feature. In Chrome, go to Settings > Privacy Security > Site Settings > Pop-ups and Redirects, and set Allowed/Blocked toggle to Allowed.
The data export file timestamp is in coordinated universal time (UTC) not any specific time zone.
In order for your device to be registered to an account it cannot already have an account it’s registered under. In order to change the account your device is sending data to, you must unregister in Device Settings.
Safari settings across all webpages browsed give you three options:
The TSI Link™ Data Analyzer will display an Error code in the top right hand panel in the Excel® spreadsheet. A link will then appear in the header to ‘Contact TSI Support’. The link will take the user to TSI’s global support page.
Once the Settings option is clicked in the upper right hand pane a link will appear: ‘Copy this information from your TSI Link™ Data Services page’. The link will take the user to tsilink.com
It is likely that the device was not registered properly. Navigate to tsilink.com > API. If you don’t see your device in the Registered Devices window use the ‘Contact TSI Support’ for help to troubleshoot the issue.
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