TSI Service - Elevating Customer Satisfaction and Global Support

At TSI®, our commitment to delivering exceptional service remains stronger than ever. In 2024, our dedication to quality, responsiveness, and customer satisfaction was once again reflected in the outstanding feedback we received from our valued customers.

Outstanding Customer Satisfaction Ratings

Customers rely on TSI for precision instruments, and we understand that maintaining optimal performance through service and support is just as important as the technology itself.
This year, TSI Service earned an impressive 8.9 out of 10 in overall service quality, demonstrating our unwavering commitment to excellence. Additionally, our service turnaround time was rated 8.7 out of 10, reinforcing our ability to provide fast and reliable support when it matters most.

Exceptional Net Promoter Score (NPS)

A key indicator of customer loyalty and satisfaction is the Net Promoter Score (NPS), which measures how likely customers are to recommend a company’s services to others. In 2024, TSI achieved an outstanding NPS of 63.2—a testament to the trust and confidence our customers place in our service. To put this in perspective, an NPS above 50 is considered excellent.

Expanding Global Service Reach

At TSI, we recognize that fast and efficient service is essential for customers around the world. Our extensive global service network ensures that customers receive the highest level of support, no matter where they are located. With five regional service centers strategically positioned across key regions and an expanding network of 50 Authorized Service Partners worldwide, we continue to enhance our ability to provide prompt, expert assistance. This infrastructure allows us to reduce downtime for our customers, deliver timely repairs, and ensure that our instruments remain in peak condition.

Looking Ahead: A Continued Commitment to Service Excellence

As we move forward, TSI remains dedicated to improving and innovating our service offerings. Whether it’s through faster response times, enhanced support options, or expanding our network of service partners, we are committed to ensuring that our customers receive the best possible experience.