Ensuring Operational Excellence with TSI Service Plan: A Customer’s Perspective

Maintaining the accuracy and reliability of critical safety equipment is essential for businesses committed to protecting their workforce and ensuring operational efficiency. TSI’s Service Plan offers businesses peace of mind through comprehensive coverage, including regular clean and calibration, repairs, and technical support. This plan helps eliminate unplanned downtimes, optimizes performance, and ensures compliance with industry standards.
To understand the real-world impact of the TSI Service Plan, we spoke with a valued UK customer, Harrison’s of Hull, about their experience.

A conversation with Kate Harrison, Director at Harrison’s of Hull

Hi Kate, can you tell us about your company and its mission, and describe the role of TSI PortaCount™ Respirator Fit Tester in your operations?

At Harrison's of Hull, our mission is to protect and enhance workplace safety by providing expert respiratory protection solutions. We are committed to delivering high-quality servicing, maintenance, and face fit testing to ensure workers have reliable and effective protection, and PortaCount™ Fit Tester is fundamental to achieve that.
With a focus on compliance, innovation, and our award-winning customer care team, we strive to support businesses in meeting safety standards while extending the lifespan of their equipment.
Our goal is simple: to help create safer working environments where every individual can breathe with confidence.

Why did you decide to opt for a full warranty service plan that includes regular calibration and maintenance?

As a credible company that prides itself on reactive and reliable service, it’s vital to ensure that our equipment is kept in optimum condition. Opting for a full warranty service plan is key to achieving that.

What were some of the challenges you faced before adopting the B2B service plan?

Should a machine become faulty, we would need to send it in for repair, which could take up to seven days or longer during busier periods. This downtime was disruptive and costly.

How has the process of regular calibration and maintenance been handled since adopting the contract? Did you find relevant benefits? Has it impacted your operations?

We have a service process in place that enables our teams to carefully plan our work around the annual calibration requirement. We send the equipment away during quieter periods when our technicians are on holiday. This approach minimizes disruptions and ensures that company productivity remains unaffected.

What benefits has regular calibration provided in your case? Can you share specific examples?

The ability to plan calibrations effectively reduces downtime and streamlines our workflows. We’ve noticed improved accuracy in our face fit testing, thanks to consistently well-maintained equipment, and we avoid unexpected delays due to faulty machines.

How does maintaining regularly calibrated instruments help your company meet industry regulations or ensure safety in your operations?

As a Fit2Fit-accredited company carrying out both face fit testing and PortaCount™ instrument training, it’s essential that our equipment operates at its optimum. We need to ensure accurate face fit testing and compliance with HSE, COSHH, and Fit2Fit standards. Reliably maintained equipment ensures functionality and reduces risks to workers—faulty readings could compromise testing accuracy and put end users at risk of exposure to hazardous substances.

How would you describe the cost-benefit of the service plan in comparison to ad-hoc calibration or dealing with unplanned downtimes?

We consider TSI Service plan to be an investment—one that ensures accuracy, reliability, and compliance while reducing unexpected costs. Instead of worrying about unpredictable expenses, we can rely on a fixed, budgeted service agreement.

How has your experience been with the TSI service support and technical expertise provided as part of the B2B service plan?

We generally experience fast turnaround times with technical expert assistance, which is crucial in keeping operations running smoothly.

What advice would you give to other companies considering investing in a TSI service plan for their instruments?

We would recommend investing in this service! It provides peace of mind, knowing that equipment will remain compliant without any last-minute scrambling. The proactive nature of the plan is a huge benefit, and it’s a valuable long-term investment in operational efficiency.

Harrison’s of Hull’s experience highlights the critical role that regular maintenance and calibration play in maintaining safety, ensuring compliance, and avoiding costly downtimes.
TSI Service Plan offers businesses the assurance of reliable equipment, allowing them to focus on their core mission without interruptions. For companies seeking to optimize performance and meet stringent industry regulations, a comprehensive service plan like this isn’t just a smart choice—it’s an investment in long-term success.