TSI Service Continues to Raise the Bar with Outstanding Customer Satisfaction in 2025

At TSI®, delivering exceptional service is at the core of our commitment to customers worldwide. In 2025, this dedication translated into record-high performance scores, reflecting the trust customers place in our technical expertise, responsiveness, and global support network. These results reinforce our mission to ensure every TSI instrument performs at its best—today and throughout its lifecycle.

Record-High Service Quality and Responsiveness

Our customers depend on precise, reliable measurements to protect people, environments, and processes. In 2025, TSI Service achieved an outstanding overall service quality score of 9.3 out of 10 , increasing 4.5% from last year). This highlights the consistent excellence delivered by our global service teams. Click here to expand the inforgraphic.

Speed is equally critical to minimizing disruption and maintaining productivity. This year, customers rated our service turnaround time at 9.4 out of 10 (raising 8% from last year), demonstrating our continued focus on delivering fast, efficient, and reliable support. These scores reflect our ongoing investments in service infrastructure, technician training, and process improvements, all designed to reduce downtime and keep customer operations running smoothly.

Exceptional Customer Loyalty Reflected in Net Promoter Score

One of the strongest indicators of customer satisfaction is the Net Promoter Score (NPS), which measures how likely customers are to recommend TSI Service to others. In 2025, TSI achieved an exceptional NPS of 78, an industry-leading result that underscores the confidence customers have in our service capabilities.
This achievement reflects more than technical expertise—it demonstrates the value customers place on responsive communication, dependable turnaround times, and consistent service quality across regions.

Global Service Expertise Supporting Customers Everywhere

TSI’s global service network continues to play a key role in delivering prompt, expert support. With five strategically located regional service centers and a growing network of Authorized Service Partners worldwide, we ensure customers have access to manufacturer-level calibration, repair, and technical expertise wherever they operate.
This global presence enables faster service delivery, reduced downtime, and the assurance that TSI instruments are maintained to original specifications. Our factory-trained technicians use specialized tools, genuine components, and proven procedures to ensure every instrument returns ready for reliable, accurate performance.

Committed to Continuous Improvement

These strong results reflect our ongoing commitment to continuous improvement. Guided by customer feedback, TSI remains focused on enhancing service speed, expanding global capabilities, and delivering an even better customer experience.
We thank our customers for their continued trust and partnership.

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