TSI® Corporate Capabilities Statement

This Corporate Capabilities Statement is intended to provide general information regarding TSI® Incorporated's business, products, and quality systems in response to commonly requested customer inquiries. Information contained in this document is current as of the date provided. For additional questions, please contact Customer Service at answers@tsi.com.

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Capabilities Overview

• TSI® Incorporated supplies commercial off-the-shelf (COTS) products that are manufactured for the general marketplace and provided on a consistent commercial basis to all customers.
• TSI® Incorporated is the sole source manufacturer of its products and the exclusive provider of repair and calibration services for TSI® Incorporated equipment.
• Our products support a wide range of industries, including government, medical and biomedical, pharmaceutical, semiconductor/electronics, automotive, construction, energy, and environmental applications.

Scope of Service

General Information

Contact Information

Payment & Shipping

Global Contact Centers

Region	Phone
USA	+1 800 874 2811
UK	+44 149 4 459200
France	+33 1 41 19 21 99
Germany	+49 241 523030
India	+91 80 67877200
China	+86 10 8219 7688
Singapore	+65 6595 6388

Government Contract Participation & EEO Compliance

As those terms are defined under the Federal Acquisition Regulations (FAR), TSI® Incorporated provides the following information.

• TSI® Incorporated is registered in SAM.gov, formerly Central Contractor Registration (CCR)
• TSI® Incorporated has completed the online representations and certifications on the ORCA website.
• TSI® Incorporated has participated in contracts subject to EEO clauses of FAR 52.222-26, Executive Order 10925, 11114, 11246, or 11375.
• TSI® Incorporated does not discriminate on the basis of race, color, religion, sex, gender, age, or national origin.
• TSI® Incorporated has filed all necessary compliance reports, including EEO-1, VETS-100.
• TSI® Incorporated has developed and has on file an Affirmative Action Program as required by the Secretary of Labor.
• TSI® Incorporated has no contingent fee representation agreements.
• TSI® Incorporated facilities are non-segregated.
• TSI® Incorporated, its officers, directors, and principals are NOT presently debarred, suspended, proposed for debarment, or declared ineligible for the award of contracts by a Federal Agency, nor have within the last five years been convicted of or have a civil judgement against them for any fraud or criminal offense relating to any government contracting.
• TSI® Incorporated has not had a government contract terminated for default within the last five years.
• TSI® Incorporated is not listed on the EPA list of Violating Facilities.
• TSI® Incorporated maintains a Drug Free Workplace.
• TSI® Incorporated pricing is determined independently, and without, for the purpose of restricting competition, any consultation, communication, or agreement with any competitor.
• Buy America Act (BAA) - COTS items are exempt from the domestic component content test normally used to evaluate BAA Compliance.
• TSI® Incorporated complies with the MacBride Principles. It does not, by itself or through an affiliate or subsidiary, have any ongoing business activities, operations, or facilities in Northern Ireland.

Quality Policy

Additional Policies

Commonly requested policies can be viewed on the TSI® Incorporated website:

• Conflict Minerals Policy
• Environmental Policy
• REACH Declaration

View all policies →

Quality Management System

Certifications - Shoreview Location

Standard	Certificate #	Expiration Date
ISO 9001:2015	FM-509297	2026-05-10
ISO/IEC 17025:2017	AC-2850	2028-02-20

ANSI/NCSL Z540-1-1994 (R2002)
(TSI® Incorporated Instruments Only)

All certificates are available on our website: https://tsi.com/discover-tsi/quality-management-systems

Quality Management System Frequently Asked Questions

General Aspects of Quality

Question	Response
Is there a quality policy and is it reviewed on a regular basis?	Yes
Is there a current Quality Manual?	Yes
Is there an organizational chart?	Yes
Do documented procedures exist to support the QMS?	Yes
Are periodic internal audits performed and are the results documented?	Yes
Is there a documented process for corrective actions?	Yes

Customer Feedback

Question	Response
Is there a documented complaint handling system?	Yes
Is there a computerized database for complaints?	Yes
Are complaints reviewed and actions tracked?	Yes
Is there a process for soliciting customer feedback?	Yes

Document Control

Question	Response
Is there a written document control procedure?	Yes
Is there a written procedure for controlling records, including record retention times?	Yes
Is there a change control process?	Yes

Personnel Qualification & Training

Question	Response
Does the company maintain job descriptions for personnel?	Yes
Is there a general training program for new hires?	Yes
Is there a training program for existing staff?	Yes
Are training records maintained for employees?	Yes

Equipment

Question	Response
Is there an equipment calibration program, and is it documented?	Yes
Is equipment routinely maintained, and is it documented?	Yes
Are out of tolerance conditions evaluated for impact?	Yes

Customer Orders (Contract Review)

Question	Response
Is there a procedure for customer order handling?	Yes
Are orders, contracts, and specifications reviewed to assure requirements can be met?	Yes

Controls

Question	Response
Are materials and components be qualified before use?	Yes
Does the company have a procedure for purchasing controls?	Yes
Does the company maintain Vendor files with the Vendor history?	Yes

Product Inspection & Testing

Question	Response
Does the company have written product inspection and testing procedures?	Yes
Are nonconforming materials properly controlled, reviewed, and dispositioned?	Yes
Are product failures investigated and corrective actions documented?	Yes
Are inspection records maintained and easily identifiable with the associated product?	Yes

TSI® Incorporated does not distribute our Quality Manual, Procedures, or Organizational Chart.